Returns &
Refunds Policy
MSJ Performance does not accept returns or refunds except where the product arrives damaged or MSJ sends the wrong confirmed item. Fitment, pricing, stock, special-order status, and logistics are checked with you before payment.
No General Returns
All sales are final after written order confirmation and payment. Returns, refunds, exchanges, or credit are not accepted because the customer changed their mind, ordered the wrong item, gave incorrect vehicle information, found a different price, or no longer needs the part.
Non-Returnable Categories
A return may be considered only if the product arrives damaged or MSJ sends the wrong confirmed item. The issue must be reported by WhatsApp within 24 hours of receipt with clear photos or videos, before installation, use, modification, coding, or removal from original packaging.
Local Parts
Special-order and imported-on-request components, custom fabrications, tuning software licenses, digital products, electrical modules, lighting modules, ECU/TCU items, fluids, consumables, clearance items, opened parts, installed parts, and used/local marketplace parts are final sale unless MSJ confirms a wrong item or verified arrival damage.
How to Start a Return
Message MSJ on WhatsApp with your order reference and photos or videos of the issue within 24 hours of receipt. Do not install, use, ship, or return anything before receiving written approval. Refunds, exchanges, or credit are processed only after MSJ inspects and approves the claim.
Refund Timing
Approved refunds are processed after inspection using the original payment method where practical, or another agreed method. Shipping, delivery, bank, customs, installation, coding, and handling costs are non-refundable unless required by law or caused by an MSJ-confirmed error.
Inspection Requirement
Customers must inspect the part before installation. Installing, modifying, coding, painting, cutting, mounting, or using the product confirms acceptance of its visible condition and may void any damage or wrong-item claim.
Proof Required
Claims require order details, packaging photos, product photos or video, and a clear explanation of the issue. MSJ may reject claims without enough proof, claims reported late, or claims where the product was installed, used, damaged, or returned without approval.